Prerequisites of Quality Assurance in Health Sector: A Literary Review

9 Pages Posted: 5 Sep 2019

Date Written: September 2, 2019


Healthcare could be an extremely competitive world business. Individuals settle for to visit remote components of the globe so as to receive the service quality they hope for. Patients sometimes favor to visit personal hospitals, hoping to receive high service quality. Issues regarding the standard of health care have up high on the international agenda in recent years, as countries attempt to strengthen their health systems and deliver universal health coverage. Due to demand of quality assurance in health care, this study was conducted to spot the conditions of quality assurance for victorious implementation of tending establishments through a scientific review of literature.

This study identifies the service quality factors that are important patient satisfaction in the context quality assurance prerequisites such as Continuous process ,Systematic process, Plan-Do-Check–Act cycle (PDCA-cycle), patient-centeredness, process improvement in health care, Cooperation between professional, Quality assurance level (a) the structural level (b) indicators that are associated with processes of care (c) clinical outcomes, Dedicated Top management leadership that is Commitment to Quality Improvement, Five broad attributes as Reliability, Assurance, Tangibles, Empathy, Responsiveness, Transformation of organisational culture, Employee education and training, Quality measurement and statistical analysis at all levels, Bench marking ,Employee empowerment, Affordability and convenience ,TQM model Six Sigma were identified as factors essential for quality assurance of any health care setting.

Suggested Citation

Khandelwal, Shilpi and Soni, Paras Mal, Prerequisites of Quality Assurance in Health Sector: A Literary Review (September 2, 2019). Proceedings of International Conference on Advancements in Computing & Management (ICACM) 2019, Available at SSRN: or

Shilpi Khandelwal (Contact Author)

Jagannath University ( email )

JAIPUR, RI Dhaka 303901

Paras Mal Soni

Jagannath University ( email )

jaipur 1100
+919414418391 (Phone)

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