Data Management for Platform-Mediated Public Services: Challenges and Best Practices

19 Pages Posted: 17 Sep 2019 Last revised: 12 Oct 2020

See all articles by Agnieszka Rychwalska

Agnieszka Rychwalska

University of Warsaw

Geoffrey Goodell

University College London

Magda Roszczynska-Kurasinska

University of Warsaw - Institute of Applied Social Sciences

Date Written: August 12, 2020

Abstract

Data harvesting and profiling have become a de facto business model for many businesses in the digital economy. The surveillance of individual persons through their use of private sector platforms has a well-understood effect on personal autonomy and democratic institutions. In this article, we explore the consequences of implementing data-rich services in the public sector and specifically the dangers inherent to undermining the universality of the reach of public services, the implicit endorsement of the platform operators by government, and the inability of members of the public to avoid using the platforms in practice. We propose a set of good practices in the form of design principles that infrastructure services can adopt to mitigate the risks, and we specify a set of design primitives that can be used to support the development of infrastructure that follows the principles. We argue that providers of public infrastructure should adopt a practice of critical assessment of the consequences of their technology choices.

Keywords: data collection, data aggregation, data analysis, public services, platforms, data brokers, record linkage, entity resolution, trust, privacy, design principles, best practices

Suggested Citation

Rychwalska, Agnieszka and Goodell, Geoffrey and Roszczynska-Kurasinska, Magda, Data Management for Platform-Mediated Public Services: Challenges and Best Practices (August 12, 2020). Available at SSRN: https://ssrn.com/abstract=3455123 or http://dx.doi.org/10.2139/ssrn.3455123

Agnieszka Rychwalska

University of Warsaw ( email )

Krakowskie Przedmiescie 26/28
Warszawa, Pl-00681
Poland

Geoffrey Goodell (Contact Author)

University College London ( email )

Gower Street
London, WC1E 6BT
United Kingdom

Magda Roszczynska-Kurasinska

University of Warsaw - Institute of Applied Social Sciences ( email )

Warsaw
Poland

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