Identifying Citizens’ Needs by Combining Artificial Intelligence (Ai) and Collective Intelligence (Ci)
92 Pages Posted: 2 Apr 2020
Date Written: October 10, 2019
Around the world, public leaders want new ways to understand the needs of their citizens, improve governance, and solve public problems. Many new approaches to public engagement tend to focus on two innovations. The first involves artificial intelligence (AI), which offers unprecedented abilities to quickly process vast quantities of data to deepen insights into public needs. The second is collective intelligence (CI), which provides means for tapping into the “wisdom of the crowd.” Both have strengths and weaknesses, but little is known on how organizations could use them in combination to radically transform and enable more responsive governance. By examining five uses of tools with AI and CI elements, this report demonstrates the potential of these technologies for identifying and responding to citizens’ needs. It outlines the context, development, outcome, and implications of each case. The analysis finds that, while AI and CI tools remain nascent, greater emphasis on planning and improved partnerships can improve the likelihood of successful outcomes.
Keywords: Artificial Intelligence, AI, Collective Intelligence, Public Policy, Citizen Engagement
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