Communication and the Challenge of Trust

10 Pages Posted: 25 Oct 2019

Date Written: October 17, 2019


This paper argues that communication research has an important role to play in addressing the crisis of trust, in the context of what has been termed Society 5.0. Elements of the crisis that are of relevance to communications include the rise of mediated populism, challenges to economic globalization, the growing demands to regulate digital platforms, and the crisis of news, in terms of both credibility and business models.

Keywords: Society 5.0; Industry 4.0; globalization; trust; crisis of news; automated decision-making

JEL Classification: L44; L51; O31; O33

Suggested Citation

Flew, Terry, Communication and the Challenge of Trust (October 17, 2019). Available at SSRN: or

Terry Flew (Contact Author)

The University of Sydney ( email )

A20 John Woolley Building
Faculty of Arts and Social Sciences
Sydney, NSW 2006
61 405070980 (Phone)

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