Failure, Success and Improvisation of Information Systems Projects in Developing Countries

Development Informatics Working Paper no. 11

22 Pages Posted: 9 Nov 2019

Date Written: October 30, 2002

Abstract

Most information systems — including current ICT projects — in developing countries fail either totally or partially. This paper develops a model which explains those high rates of failure. The model is based on the notion of design — reality gaps: the match or mismatch between IS designs and local user reality. It helps identify three high risk archetypes that affect IS projects in developing countries: country context gaps, 'hard — soft' gaps and private — public gaps. The model explains the ways in which these gaps can be reduced through local improvisations in developing countries. It therefore provides guidance on generic ways in which the success rates of IS projects in developing countries can be increased.

Suggested Citation

Heeks, Richard, Failure, Success and Improvisation of Information Systems Projects in Developing Countries (October 30, 2002). Development Informatics Working Paper no. 11, Available at SSRN: https://ssrn.com/abstract=3477762 or http://dx.doi.org/10.2139/ssrn.3477762

Richard Heeks (Contact Author)

The University of Manchester ( email )

Oxford Road
Manchester, N/A M13 9PL
United Kingdom

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