Does Intellectual Capital have a Positive Effect on The e-Service Innovation of Public Employees?

11 Pages Posted: 18 Nov 2019

See all articles by Arfah Arfah

Arfah Arfah

Universitas Hang Tuah Surabaya

Date Written: August 29, 2019

Abstract

In 21st century economy, researchers concerned with innovation have consistently emphasized the role that the knowledge-based economy plays in employee acceptance of innovation. In the public management literature, however, is the role that knowledge, particularly intellectual capital, may play in employee service innovation. Intellectual capital and service innovation has emerged as one of the most popular areas of research in the field of public management nationally and internationally. This article explicitly extends the underlying some relevant theoretical pillars that explain to this relationship. The purpose of this paper review the relationship between the strength of intellectual capital and public organization e-service innovation. This paper provides a conceptual framework outlining the relationships between of intellectual capital and e-service innovation. The conclusions and implications results suggest that more investment in intellectual capital is always better. Public organization managers should coordinate different perspectives of intellectual capital to improve public employee service performance.

Keywords: Intellectual Capital,e-Service Innovation, Public Employees

Suggested Citation

Arfah, Arfah, Does Intellectual Capital have a Positive Effect on The e-Service Innovation of Public Employees? (August 29, 2019). International Conference on Science, Technology & Environment (ICoSTE) 2019, Available at SSRN: https://ssrn.com/abstract=3487358 or http://dx.doi.org/10.2139/ssrn.3487358

Arfah Arfah (Contact Author)

Universitas Hang Tuah Surabaya ( email )

Here is the Coronavirus
related research on SSRN

Paper statistics

Downloads
25
Abstract Views
148
PlumX Metrics