Network Learning and Trust: A Case Study of a Benchmarking Network

Financial Accountability & Management, Forthcoming

Posted: 9 Dec 2019

See all articles by Lars Dietrichson

Lars Dietrichson

Aarhus University - Department of Economics and Business Economics

Per Nikolaj Bukh

Aalborg University - Department of Business and Management

Date Written: November 22, 2019

Abstract

When organizations engage in learning from each other through self-governed networks, they may encounter challenges regarding confidentiality. This is particularly true if external accountability needs of the network participants conflict with internal accountability among participants and/or network level objectives. This study shows how important it is to have specific agreements about not using findings for accountability outside the network. Empirical evidence comes from a longitudinal case study of a benchmarking project involving six independent public sector companies. Based on reciprocal trust among the participants, the promise of confidentiality was made up front and enforced throughout the network collaboration by the participants themselves.

Keywords: network learning, accountability, confidentiality, trust, benchmarking

JEL Classification: M4

Suggested Citation

Dietrichson, Lars and Bukh, Per Nikolaj, Network Learning and Trust: A Case Study of a Benchmarking Network (November 22, 2019). Financial Accountability & Management, Forthcoming, Available at SSRN: https://ssrn.com/abstract=3491651

Lars Dietrichson (Contact Author)

Aarhus University - Department of Economics and Business Economics ( email )

Fuglesangs Allé 4
Aarhus V, 8210
Denmark

Per Nikolaj Bukh

Aalborg University - Department of Business and Management ( email )

Aalborg, DK-9220
Denmark

Here is the Coronavirus
related research on SSRN

Paper statistics

Abstract Views
94
PlumX Metrics