What Influences Decision Making in Online Purchasing of Books in Generation X and Y?

Electronic commerce in B2C area is developing rapidly in Europe in last decade and it became respective proportion in retail revenue generation in all EU countries. More than a half of population in EU are online shoppers. Books are important product category. On the other hand, consumer generations behave differently and various factors influence their decision making both in offline and in online world. In this paper we examine what influences decision making in online purchasing of books for X and Y consumer generation. The paper is based on own primary research.

Keywords: e-commerce, young consumers, generation X, generation Y, retail

JEL Classification: L81, L86, M31

Suggested Citation: Suggested Citation

Sosa Meštrović, Ines and Knežević, Blaženka and Falat, Martina, What Influences Decision Making in Online Purchasing of Books in Generation X and Y? (September 12, 2019). 2019 ENTRENOVA Conference Proceedings, Available at SSRN: https://ssrn.com/abstract=3491744 or http://dx.doi.org/10.2139/ssrn.3491744