Telekom Malaysia Berhad: A Study of Relationship Between Performance (ROA) And Internal and External Factors

Abstract

The study’s aim is an attempt to determine the altogether performance of Telekom Malaysia Berhad which involved two main factors of internal (firm-specific) and external (macroeconomics) factors of Telekom Malaysia. This data was interpreted and collected Telekom Malaysia annual reports of five year period from 2014 to 2018. There are four risks involved which are liquidity risk, credit risk, operational risk, and market risk. Measurement of current ratio, quick ratio, average-collection period, debt to income ratio, operational ratio, and operating margin are used to examine the overall five years performance of Telekom Malaysia. Hence, to determine the relationship of these risk factors to the company’s performance, this study used liquidity risk, credit risk, operational risk, market risk, gross domestic products (GDP), inflation, interest rate, exchange rate, BETA, and corporate governance index. SPSS system is used to do data analysis in which by implementing step-wise method which applies the descriptive statistics, correlation, and model summary. Based on the data analysis, we can conclude that operational risk is the most significant to ROA since it gives the highest impact on performance of the company. Nonetheless, the other variables give low impact on the ROA and there is no significant related with.

Keywords: Performance, Operational Risk

JEL Classification: G3, G32