Harnessing a ‘Currency Matrix’ for Performance Measurement in Cooperatives: A Multi-Phased Study

Sustainability 2018, 10, 4536

40 Pages Posted: 24 Dec 2019

See all articles by Theo Benos

Theo Benos

Maastricht University

Nikos

affiliation not provided to SSRN

Martin Wetzels

Maastricht School of Business and Economics

Ko de Ruyter

Maastricht University - Department of Marketing & Supply Chain Management

Joost M. E. Pennings

Maastricht University; Wageningen UR; University of Illinois at Urbana-Champaign - Department of Agricultural and Consumer Economics

Date Written: 2018

Abstract

The cooperative organizational form is by nature a sustainable one, which has proved to be resilient in the face of crises and a solid lever in addressing present-day societal challenges. Still, little is known about its socio-economic impact. Also, despite the plethora of studies on cooperative performance, research remains inconclusive about how to best measure it. In fact, scholarly work has largely favored the use of appraisal tools reflecting those of investor-owned firms (IOFs), having undermined the dual idiosyncratic nature of the cooperative organizational form, which is manifest in the business and social-membership objectives. The goal of this article is to fill these gaps by delivering a comprehensive dashboard for cooperative performance assessment that harmonizes business–social aspects and catalogs the basic components for future attempts. To reach this goal, we used an extensive review of empirical research in cooperative performance (phase 1) and a Delphi study with 14 experts (phase 2). In addition, we reviewed comparable research efforts for a business form (social enterprises) that combines business with social goals and faces similar challenges (phase 3). This inquiry was particularly insightful for the social perspective and the overlooked role of cooperatives as a socially-embedded organizational form that hardly documents its societal impact and outreach.

Keywords: Performance Measurement; Cooperatives; Extensive Review; Delphi Method; Interdisciplinary Dialogue; Social Enterprises; Socio-Economic Impact

Suggested Citation

Benos, Theo and Kalogeras, Nikos and Wetzels, Martin and Ruyter, Ko de and Pennings, Joost M. E., Harnessing a ‘Currency Matrix’ for Performance Measurement in Cooperatives: A Multi-Phased Study (2018). Sustainability 2018, 10, 4536, Available at SSRN: https://ssrn.com/abstract=3498873

Theo Benos

Maastricht University

P.O. Box 616
Maastricht, 6200MD
Netherlands

Nikos Kalogeras

affiliation not provided to SSRN

Martin Wetzels

Maastricht School of Business and Economics ( email )

P.O. Box 616
Maastricht, 6200 MD
Netherlands

Ko de Ruyter

Maastricht University - Department of Marketing & Supply Chain Management ( email )

Endepolsdomein 150
Maastricht, Limburg 6201 BE
Netherlands

Joost M. E. Pennings (Contact Author)

Maastricht University ( email )

P.O. Box 616
Maastricht, 6200MD
Netherlands

HOME PAGE: http://marketing-finance.nl/cv/cvpennings.pdf

Wageningen UR ( email )

Hollandseweg 1
Wageningen, 6706KN
Netherlands

HOME PAGE: http://marketing-finance.nl/cv/cvpennings.pdf

University of Illinois at Urbana-Champaign - Department of Agricultural and Consumer Economics

1301 W. Gregory Drive
326 Mumford Hall MC-710
Urbana, IL 61801
United States
217-244-1284 (Phone)
217-333-5538 (Fax)

HOME PAGE: http://marketing-finance.nl/cv/cvpennings.pdf

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