Measuring How Administration Shapes Citizenship: A Policy Feedback Perspective on Performance Management

13 Pages Posted: 31 Dec 2019

See all articles by Donald P. Moynihan

Donald P. Moynihan

Georgetown University - McCourt School of Public Policy

Amber Wichowsky

Marquette University

Date Written: September 1, 2008

Abstract

Governments increasingly require administrators to develop outcome measurements that reflect a program’s impact on society. But standard approaches to performance measurement have neglected the impact on citizenship outcomes—the individual civic capacities and dispositions and social bonds of civic reciprocity and trust. The concept is adapted from the growing policy feedback literature in political science, which offers strong empirical evidence that certain policies have measurable effects on citizenship outcomes such as political participation, social capital, a sense of civic belonging, and self-worth as a citizen. Using the Program Assessment Rating Tool as an example, the authors demonstrate the failure of performance assessments to consider the civic implications of public policies. They argue that performance management systems should focus on citizenship outcomes and offer a series of suggestions on how to measure such outcomes.

Suggested Citation

Moynihan, Donald P. and Wichowsky, Amber, Measuring How Administration Shapes Citizenship: A Policy Feedback Perspective on Performance Management (September 1, 2008). Available at SSRN: https://ssrn.com/abstract=3500311 or http://dx.doi.org/10.2139/ssrn.3500311

Donald P. Moynihan (Contact Author)

Georgetown University - McCourt School of Public Policy ( email )

Old North, Suite 100
37th & O Streets NW
Washington, DC 20057
United States

Amber Wichowsky

Marquette University ( email )

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