Reinventing Collaboration with Autonomous Technology-Based Agents
In Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm & Uppsala, Sweden, June 8-14, 2019. ISBN 978-1-7336325-0-8 Panels.
7 Pages Posted: 6 Jan 2020
Date Written: June 1, 2019
Purpose: This article reports the results from a panel discussion held at the 2019 European Conference on Information Systems (ECIS) on the use of technology-based autonomous agents in collaborative work.
Approach: The panelists (Drs. Izak Benbasat, Paul Benjamin Lowry, Stefan Morana, and Stefan Seidel) presented ideas related to affective and cognitive implications of using autonomous technology-based agents in terms of (1) emotional connection with these agents, (2) decision making, and (3) knowledge and learning in settings with autonomous agents. These ideas provided the basis for a moderated panel discussion (the moderators were: Drs. Isabella Seeber and Lena Waizenegger), during which the initial position statements were elaborated on and additional issues were raised.
Findings: Through the discussion, a set of additional issues were identified. These issues related to (1) the design of autonomous technology-based agents in terms of human-machine workplace configurations, as well as transparency and explainability, and (2) the unintended consequences of using autonomous technology-based agents in terms of de-evolution of social interaction, prioritization of machine teammates, psychological health, and biased algorithms.
Keywords: Autonomous technology-based agents, biases, collaboration, decision making, emotions, knowledge and learning, unintended consequences
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