Collaborating with Technology-Based Autonomous Agents: Issues and Research Opportunities

“Collaborating with technology-based autonomous agents: Issues and research opportunities,” Internet Research, vol. 30(1) 1-18

24 Pages Posted: 9 Jan 2020 Last revised: 18 May 2020

See all articles by Isabella Seeber

Isabella Seeber

University of Innsbruck - Department of Information Systems

Lena Waizenegger

Auckland University of Technology - Faculty of Business & Law

Stefan Seidel

Hochschule Liechtenstein

Stefan Morana

Karlsruhe Institute of Technology

Izak Benbasat

University of British Columbia (UBC) - Sauder School of Business

Paul Benjamin Lowry

Virginia Polytechnic Institute & State University - Pamplin College of Business

Date Written: January 1, 2020

Abstract

Purpose: This article reports the results from a panel discussion held at the 2019 European Conference on Information Systems (ECIS) on the use of technology-based autonomous agents in collaborative work.

Approach: The panelists (Drs. Izak Benbasat, Paul Benjamin Lowry, Stefan Morana, and Stefan Seidel) presented ideas related to affective and cognitive implications of using autonomous technology-based agents in terms of (1) emotional connection with these agents, (2) decision making, and (3) knowledge and learning in settings with autonomous agents. These ideas provided the basis for a moderated panel discussion (the moderators were: Drs. Isabella Seeber and Lena Waizenegger), during which the initial position statements were elaborated on and additional issues were raised.

Findings: Through the discussion, a set of additional issues were identified. These issues related to (1) the design of autonomous technology-based agents in terms of human-machine workplace configurations, as well as transparency and explainability, and (2) the unintended consequences of using autonomous technology-based agents in terms of de-evolution of social interaction, prioritization of machine teammates, psychological health, and biased algorithms.
Originality/value: Key issues related to the affective and cognitive implications of using autonomous technology-based agents, design issues, and unintended consequences highlight key contemporary research challenges that allow researchers in this area to leverage compelling questions that can guide further research in this field.

Keywords: Autonomous technology-based agents, biases, collaboration, decision making, emotions, knowledge and learning, unintended consequences.

Suggested Citation

Seeber, Isabella and Waizenegger, Lena and Seidel, Stefan and Morana, Stefan and Benbasat, Izak and Lowry, Paul Benjamin, Collaborating with Technology-Based Autonomous Agents: Issues and Research Opportunities (January 1, 2020). “Collaborating with technology-based autonomous agents: Issues and research opportunities,” Internet Research, vol. 30(1) 1-18, Available at SSRN: https://ssrn.com/abstract=3504587 or http://dx.doi.org/10.2139/ssrn.3504587

Isabella Seeber

University of Innsbruck - Department of Information Systems ( email )

Austria

Lena Waizenegger

Auckland University of Technology - Faculty of Business & Law ( email )

3 Wakefield Street
Private Bag 92006
Auckland Central 1020
New Zealand

Stefan Seidel

Hochschule Liechtenstein ( email )

Fürst Franz Josef Strasse
Vaduz, 9490
Liechtenstein

Stefan Morana

Karlsruhe Institute of Technology ( email )

Kaiserstraße 12
Karlsruhe, Baden Württemberg 76131
Germany

Izak Benbasat

University of British Columbia (UBC) - Sauder School of Business ( email )

2053 Main Mall
Vancouver, BC V6T 1Z2
Canada
604 822-8396 (Phone)

Paul Benjamin Lowry (Contact Author)

Virginia Polytechnic Institute & State University - Pamplin College of Business ( email )

1016 Pamplin Hall
Blacksburg, VA 24061
United States

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