Public Service Motivation and Interpersonal Citizenship Behavior in Public Organizations: Testing a Preliminary Model

34 Pages Posted: 13 Jan 2020

See all articles by Sanjay K. Pandey

Sanjay K. Pandey

University of Kansas

Bradley E. Wright

University of Wisconsin - Madison - La Follette School of Public Affairs

Donald P. Moynihan

Georgetown University - McCourt School of Public Policy

Date Written: March 01, 2008

Abstract

A good deal of research has demonstrated how public service motivation (PSM) facilitates desirable organizational attitudes and behaviors such as job satisfaction, organizational commitment, and work effort. Other research has demonstrated that PSM predicts higher levels of social capital and altruistic behavior in society. Between these two strands of PSM research, there is a gap in knowledge about whether PSM matters to citizenship behavior internal to the organization. This article tests the direct and indirect relationship between individual levels of PSM and interpersonal citizenship behavior using a structural equation model. We also account for the effect of organizational environment by incorporating a measure of co-worker support. We find that PSM has a direct and positive effect on interpersonal citizenship behavior in public organizations, even when accounting for the significant role of co-worker support.

Suggested Citation

Pandey, Sanjay K. and Wright, Bradley E. and Moynihan, Donald P., Public Service Motivation and Interpersonal Citizenship Behavior in Public Organizations: Testing a Preliminary Model (March 01, 2008). Available at SSRN: https://ssrn.com/abstract=3508162 or http://dx.doi.org/10.2139/ssrn.3508162

Sanjay K. Pandey

University of Kansas ( email )

1415
Lawrence, KS 66045
United States

Bradley E. Wright

University of Wisconsin - Madison - La Follette School of Public Affairs ( email )

1225 Observatory Drive
Madison, WI 53705
United States

Donald P. Moynihan (Contact Author)

Georgetown University - McCourt School of Public Policy ( email )

Old North, Suite 100
37th & O Streets NW
Washington, DC 20057
United States

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