Effect of Perceived Trust, Perceived Security, Perceived Usefulness and Perceived Ease of Use on Customers’ Intention to Use Mobile Payment

12 Pages Posted: 6 Jan 2020

See all articles by Annisa Denaputri

Annisa Denaputri

State University of Jakarta, Faculty of Economics, Students

Osly Usman

State University of Jakarta - Faculty of Economics

Date Written: December 16, 2019

Abstract

This research will examine the correlation between perceived trust, perceived security, perceived usefulness and perceived ease of use to the intention of customers to use mobile payment. The model is empirically validated with 288 respondents with basic mobile payment information. Modeling of the structural equation of partial least squares is used to evaluate the relationships of the research model. We found that perceived trust, perceived security, perceived usefulness, and has a significant impact on the customers' intention to use mobile payment with the path coefficient value of 0,127. Perceived security significantly affects customers' intention to use mobile payment with the path coefficient value of 0,125. Perceived usefulness significantly affects customers' intention to use mobile payment with the path coefficient value of 0,423. Perceived ease of use significantly affects customers' intention to use mobile payment with the path coefficient value of 0,057.

Keywords: Perceived Trust, Perceived Security, Perceived Usefulness, Perceived Ease of Use, Customers’ Intention to Use

JEL Classification: O30

Suggested Citation

Denaputri, Annisa and Usman, Osly, Effect of Perceived Trust, Perceived Security, Perceived Usefulness and Perceived Ease of Use on Customers’ Intention to Use Mobile Payment (December 16, 2019). Available at SSRN: https://ssrn.com/abstract=3511632 or http://dx.doi.org/10.2139/ssrn.3511632

Annisa Denaputri (Contact Author)

State University of Jakarta, Faculty of Economics, Students ( email )

Jakarta Timur, Jakarta
Indonesia

Osly Usman

State University of Jakarta - Faculty of Economics ( email )

Jakarta, ID Jakarta
Indonesia

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