A Semi-Systematic Review of the Perceived Cost of Mobile Payment in Sub-Sahara Africa

17 Pages Posted: 5 Feb 2020

See all articles by Cephas P.K Coffie

Cephas P.K Coffie

University of Electronic Science and Technology of China ; All Nations University College

Date Written: October 12, 2019

Abstract

Mobile payment has gain popularity worldwide due to the offer of convenience. In the sub-Sahara Africa, mobile money is the flagship offer with the highest diffusion rate in the mobile payment segment. Nonetheless, recent complaints from customers about the high cost associated with mobile money usage in the sub-region have gone under the radar of empirical studies simply due to the perceived ability of the mobile money to bring many out of poverty. Using a semi-systematic review of news articles and blogs in a content analysis, we explore the perceived cost of mobile money usage in the sub-region. Results from our study indicate that governments, businesses, individuals and other stakeholders in the sub-region all find mobile money charges to be high. Again, tax imposition by governments and the regressive structure of mobile money charges affect mostly the poor in society. These we believe are caused by the oligopolistic nature of the financial technology (FinTech) market dominated by foreign-owned telecos.

Keywords: Mobile Payment, Mobile Money, Fintech, Semi-Systematic Review, Cost

JEL Classification: G28, G19

Suggested Citation

Coffie, Cephas P.K, A Semi-Systematic Review of the Perceived Cost of Mobile Payment in Sub-Sahara Africa (October 12, 2019). Available at SSRN: https://ssrn.com/abstract=3518024 or http://dx.doi.org/10.2139/ssrn.3518024

Cephas P.K Coffie (Contact Author)

University of Electronic Science and Technology of China ( email )

No.4, Section 2, North Jianshe Road
Chengdu, Chengdu
China

All Nations University College ( email )

Ghana

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