A Semi-Systematic Review of the Perceived Cost of Mobile Payment in Sub-Sahara Africa
17 Pages Posted: 5 Feb 2020
Date Written: October 12, 2019
Mobile payment has gain popularity worldwide due to the offer of convenience. In the sub-Sahara Africa, mobile money is the flagship offer with the highest diffusion rate in the mobile payment segment. Nonetheless, recent complaints from customers about the high cost associated with mobile money usage in the sub-region have gone under the radar of empirical studies simply due to the perceived ability of the mobile money to bring many out of poverty. Using a semi-systematic review of news articles and blogs in a content analysis, we explore the perceived cost of mobile money usage in the sub-region. Results from our study indicate that governments, businesses, individuals and other stakeholders in the sub-region all find mobile money charges to be high. Again, tax imposition by governments and the regressive structure of mobile money charges affect mostly the poor in society. These we believe are caused by the oligopolistic nature of the financial technology (FinTech) market dominated by foreign-owned telecos.
Keywords: Mobile Payment, Mobile Money, Fintech, Semi-Systematic Review, Cost
JEL Classification: G28, G19
Suggested Citation: Suggested Citation