Consumer Propensity to Adopt PSD2 Services: Trust for Sale?

44 Pages Posted: 5 Feb 2020

See all articles by Michiel Bijlsma

Michiel Bijlsma

De Nederlandsche Bank

Carin van der Cruijsen

De Nederlandsche Bank

Nicole Jonker

De Nederlandsche Bank (DNB); De Nederlandsche Bank

Date Written: February 3, 2020

Abstract

We study consumers’ attitudes towards sharing payments data with incumbent and new providers of payment and account information services, and using their services. This is important, in order to understand the possible impact of the revised Payment Services Directive (PSD2) on the functioning of the retail payments market. We do so using a representative panel of Dutch consumers. We obtain a number of results. First, consumers’ propensity to give consent for payments data usage is highest if the data user is their own bank. Only a minority would give consent to the usage of payments data to make a financial overview with personalised offers. Second, an explicit financial reward can tempt more people to use this service and to demand the service from a BigTech instead of one’s own bank.

Keywords: consumers, discrete choice models, PSD2, retail payments, trust, pricing

JEL Classification: C25, D12, E42, G21, G24, G28

Suggested Citation

Bijlsma, Michiel and van der Cruijsen, Carin and Jonker, Nicole, Consumer Propensity to Adopt PSD2 Services: Trust for Sale? (February 3, 2020). De Nederlandsche Bank Working Paper No. 671, January 2020. Available at SSRN: https://ssrn.com/abstract=3531010 or http://dx.doi.org/10.2139/ssrn.3531010

Michiel Bijlsma

De Nederlandsche Bank ( email )

Netherlands

Carin van der Cruijsen

De Nederlandsche Bank ( email )

PO Box 98
1000 AB Amsterdam
Amsterdam, 1000 AB
Netherlands

HOME PAGE: http://www.dnb.nl/en/onderzoek-2/onderzoekers/overzicht-persoonlijke-paginas/index.jsp

Nicole Jonker (Contact Author)

De Nederlandsche Bank (DNB) ( email )

P.O. Box 98
Amsterdam, 1000 AB
Netherlands

De Nederlandsche Bank ( email )

PO Box 98
1000 AB Amsterdam
Amsterdam, 1000 AB
Netherlands

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