Customer's Perception of Data Theft at Canadian Banks

Posted: 12 May 2020

See all articles by Amoin Kouame

Amoin Kouame

Université du Quebec en Outaouais (UQO)

Djerry C. Tandja M.

Université du Québec en Outaouais

Manel Kammoun

Université du Quebec en Outaouais (UQO)

Date Written: February 8, 2020

Abstract

This paper investigates how customers perceive the multiple data theft scandals occurring in Canadian Banks. To this end, we conducted a survey on 120 students from the University of Quebec at Outaouais. Two major points emerged from this survey: first, bank customers believe that their information is not sufficiently protected by the banks; second, customers want more protection from the bank through deposit insurance and from the government through new laws that would require banks to pay full damages to customers in the case of data theft.

Keywords: data theft; customers perceive

JEL Classification: G20

Suggested Citation

Kouame, Fabiola and Tandja M., Djerry C. and Kammoun, Manel, Customer's Perception of Data Theft at Canadian Banks (February 8, 2020). Available at SSRN: https://ssrn.com/abstract=3534470

Fabiola Kouame (Contact Author)

Université du Quebec en Outaouais (UQO) ( email )

Case postale 1250
succursale Hull
Gatineau, Québec J8X 3X7
Canada

Djerry C. Tandja M.

Université du Québec en Outaouais ( email )

Case postale 1250
succursale Hull
Gatineau, Québec J8X 3X7
Canada

Manel Kammoun

Université du Quebec en Outaouais (UQO) ( email )

Case postale 1250
succursale Hull
Gatineau, Québec J8X 3X7
Canada

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