Customer's Perception of Data Theft at Canadian Banks
Posted: 12 May 2020
Date Written: February 8, 2020
This paper investigates how customers perceive the multiple data theft scandals occurring in Canadian Banks. To this end, we conducted a survey on 120 students from the University of Quebec at Outaouais. Two major points emerged from this survey: first, bank customers believe that their information is not sufficiently protected by the banks; second, customers want more protection from the bank through deposit insurance and from the government through new laws that would require banks to pay full damages to customers in the case of data theft.
Keywords: data theft; customers perceive
JEL Classification: G20
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