Behavioral Aspects of Communication in Organizations
Handbook of Labor, Human Resources and Population Economics
27 Pages Posted: 18 Mar 2020 Last revised: 5 Jun 2020
Date Written: February 21, 2020
This paper reviews experimental studies that investigate the effects of communication on behavior in organizational settings. Two main classes of studies are identified: (a) studies on coordination and competition, which include experimental research that tests whether communication can help to overcome coordination failure within organizations, and (b) studies that analyze the role of communication in alleviating problems arising from information asymmetries at the workplace. The evidence from these studies indicates that communication is suited to improve efficient coordination within firms and to mitigate information problems in employer-employee relationships. In addition, studies are presented that focus on the interaction between communication and monetary incentive schemes in companies.
Keywords: Communication, organization, experiment, behavior
JEL Classification: C90, D82, D83, J53,
Suggested Citation: Suggested Citation