Reviving the 'New Handshake' in the Wake of Epidemics

19 Pages Posted: 16 Mar 2020 Last revised: 23 Mar 2020

See all articles by Amy J. Schmitz

Amy J. Schmitz

Ohio State University (OSU) - Michael E. Moritz College of Law; Cyberjustice Lab

Date Written: March 13, 2020


There is no question that the internet has transformed our lives, and we are seeing its importance for creating connection despite forced physical disconnection in the wake of Covid-19. Of course, this is obvious with telemedicine and using Zoom to teach online. However, it also reminds us that online dispute resolution (ODR) is a viable and important avenue for providing access to justice, even if we cannot be in the same room. Indeed, it gives my book with Colin Rule, “the New Handshake,” a whole new meaning. With this in mind, this essay seeks to revive ideas articulated in the book and provide insights on how ODR can be easily deployed to provide access to remedies. People may be “forced” to try ODR in the wake of the epidemic – but that may help usn see how ODR can expand Access to Justice.

Keywords: Covid-19, ODR, access to justice, A2J, Online Dispute Resolution, dispute resolution, consumer, ecommerce, e-commerce, Zoom, telemedicine, handshake, Rule, remedies

Suggested Citation

Schmitz, Amy J., Reviving the 'New Handshake' in the Wake of Epidemics (March 13, 2020). University of Missouri School of Law Legal Studies Research Paper No. 2020-10, Available at SSRN: or

Amy J. Schmitz (Contact Author)

Ohio State University (OSU) - Michael E. Moritz College of Law ( email )

55 West 12th Avenue
Columbus, OH 43210
United States

Cyberjustice Lab ( email )


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