Automation in Social Security: Implications for Merits Review?

Carney, T., ‘Automation in Social Security: Implications for Merits Review?’, Australian Journal of Social Issues, (Forthcoming)

25 Pages Posted: 27 Mar 2020

See all articles by Terry Carney AO

Terry Carney AO

The University of Sydney Law School

Date Written: March 25, 2020

Abstract

This paper reviews illustrative aspects of the introduction of artificial intelligence into Australian social security's (Centrelink) original decision making and merits review. The review highlights the complexity and nuanced character of evaluating greater reliance on artificial intelligence over human decision‐making systems. It argues that technological change is inevitable, and is not necessarily either an unadulterated boon or bane, but calls for careful planning and a comparative assessment of the benefits and limitations of artificial intelligence versus human systems. In social security, it is concluded that particular attention should be given to avoiding discrimination against citizens who are technology poor or otherwise vulnerable.

Keywords: Social Security, Merits Review, Artificial Intelligence, Tribunals, Discrimination

JEL Classification: K10, K30, K36, K40

Suggested Citation

Carney AO, Terry, Automation in Social Security: Implications for Merits Review? (March 25, 2020). Carney, T., ‘Automation in Social Security: Implications for Merits Review?’, Australian Journal of Social Issues, (Forthcoming), Available at SSRN: https://ssrn.com/abstract=3561286 or http://dx.doi.org/10.2139/ssrn.3561286

Terry Carney AO (Contact Author)

The University of Sydney Law School ( email )

New Law Building, F10
The University of Sydney
Sydney, NSW 2006
Australia

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