Demographic Change as a Driver for Tourism Automation

Journal of Tourism Futures, Forthcoming

8 Pages Posted: 20 Apr 2020

See all articles by Craig Webster

Craig Webster

Ball State University

Stanislav Hristov Ivanov

Zangador; Zangador Research institute; Varna University of Management (VUM)

Date Written: March 27, 2020

Abstract

Purpose. The purpose of this paper is to discuss how demographic changes in developed countries will continue to drive the tourism and hospitality industries to adopt automation in business operations.

Design/methodology/approach. The approach is an analysis of the trends in human reproduction in the developed countries and a discussion of their implications for the travel, tourism, and hospitality industries.

Findings. There are three major solutions to the demographic problem faced in developed countries and the replacement of human labour with automation is the most practical, immediate, and has the fewest risks and negative externalities.

Practical implications. Industry has to adapt to the new demographic reality and embrace automation of services, educate their customers, and have policies to deal with the resistance expected by labour.

Social implications. Society can expect that many of the tasks they commonly expect humans to be involved in will be done by machines and artificial intelligence in the near future, if demographic trends continue and massive immigration into developed countries is not a continuing phenomenon.

Originality/value. This links the relationship between demographic trends to the use of automation in the travel, tourism, and hospitality industries.

Keywords: demography, service automation, robots, artificial intelligence, population decline

Suggested Citation

Webster, Craig and Ivanov, Stanislav Hristov and Ivanov, Stanislav Hristov, Demographic Change as a Driver for Tourism Automation (March 27, 2020). Journal of Tourism Futures, Forthcoming , Available at SSRN: https://ssrn.com/abstract=3566295

Craig Webster

Ball State University ( email )

2000 W. University Avenue
Muncie, IN 47306
United States

Stanislav Hristov Ivanov (Contact Author)

Zangador Research institute

Varna, 9010
Bulgaria

HOME PAGE: http://www.zangador.institute/

Zangador ( email )

Varna, 9010
Bulgaria

HOME PAGE: http://www.zangador.eu

Varna University of Management (VUM) ( email )

13 Oborishte Street
Varna, 9000
Bulgaria
+359 898 680713 (Phone)

HOME PAGE: http://www.vumk.eu

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