Using the Balanced Scorecard as a Performance Management Tool in Higher Education

Camilleri, M.A. (2020). Using the balanced scorecard as a performance management tool in higher education. Management in Education. Forthcoming.

33 Pages Posted: 28 Apr 2020

See all articles by Mark Anthony Camilleri

Mark Anthony Camilleri

University of Malta; University of Edinburgh

Date Written: April 3, 2020

Abstract

This paper presents a critical review of the relevant literature on managerialism and performance management in higher education. Afterwards, it features an inductive research that involved semi structured interview sessions with academic members of staff. The interpretative study relied on the balanced scorecard’s (BSC) approach as it appraised the participants' opinions and perceptions on their higher education institution’s (HEI) customer, internal, organizational capacity and financial perspectives. The findings have revealed the strengths and weaknesses of using the BSC’s financial and non-financial measures to assess the institutional performance and the productivity of individual employees. In sum, this research reported that ongoing performance conversations with academic employees will help HEI leaders to identify their institutions’ value creating activities. This contribution implies that HEI leaders can utilize the BSC’s comprehensive framework as a plausible, performance management tool to regularly evaluate whether their institution is: (i) delivering inclusive, student-centered, quality education; (ii) publishing high impact research; (iii) engaging with internal and external stakeholders; and (iv) improving its financial results, among other positive outcomes.

Keywords: Performance Management, Performance Measures, Performance Appraisal, Managerialism, Balanced Scorecard, Higher Education

JEL Classification: M1, M10, M11, M12, M14, M5, M50, M54, I2, I23, I24

Suggested Citation

Camilleri, Mark, Using the Balanced Scorecard as a Performance Management Tool in Higher Education (April 3, 2020). Camilleri, M.A. (2020). Using the balanced scorecard as a performance management tool in higher education. Management in Education. Forthcoming., Available at SSRN: https://ssrn.com/abstract=3567699

Mark Camilleri (Contact Author)

University of Malta ( email )

Department of Corporate Communication,
Faculty of Media and Knowledge Sciences
Msida, MSD2080
Malta
79314808 (Phone)

HOME PAGE: http://https://www.um.edu.mt/profile/markacamilleri

University of Edinburgh

27 Buccheluech Place,
The Business School
Edinburgh, Scotland EH8 9JS
United Kingdom

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