Corporate Resilience and Response During COVID-19

29 Pages Posted: 17 Apr 2020 Last revised: 19 May 2020

See all articles by Alexander Cheema-Fox

Alexander Cheema-Fox

State Street Associates

Bridget Realmuto LaPerla

State Street Associates

George Serafeim

Harvard University - Harvard Business School

Hui (Stacie) Wang

State Street Associates

Date Written: May 18, 2020

Abstract

The coronavirus pandemic caused a sharp market decline while raising heterogeneous responses across companies related to their employees, supply chain and, repurposing of operations to provide needed products and services. We study whether during the 2020 COVID-19 induced market crash, investors differentiated across companies based on their human capital, supply chain, and products and service response. Using data derived from natural language processing applied to news coverage of corporate responses to the coronavirus crisis for 3,078 companies around the world, we find that more positive sentiment around a company’s response is associated with less negative returns. This is especially true for companies with more salient responses, in industries with tasks that entail more manual routine labor and most negatively impacted by COVID-19 lockdowns, and in countries where companies focus more on customer satisfaction and use digital technologies in their operations.

Keywords: human capital, supply chain, crisis management, operations, investor behavior, ESG, COVID-19, coronavirus

JEL Classification: M11, M12, M14, M21, M41, M54, G01, G23, G14

Suggested Citation

Cheema-Fox, Alexander and LaPerla, Bridget Realmuto and Serafeim, George and Wang, Hui, Corporate Resilience and Response During COVID-19 (May 18, 2020). Harvard Business School Accounting & Management Unit Working Paper No. 20-108. Available at SSRN: https://ssrn.com/abstract=3578167 or http://dx.doi.org/10.2139/ssrn.3578167

Alexander Cheema-Fox

State Street Associates ( email )

140 Mount Auburn St
Cambridge, MA 02139
United States

Bridget Realmuto LaPerla

State Street Associates ( email )

One Lincoln Street
Boston, MA 02111-2900
United States

George Serafeim (Contact Author)

Harvard University - Harvard Business School ( email )

381 Morgan Hall
Boston, MA 02163
United States

HOME PAGE: http://goo.gl/q4cJ5A

Hui Wang

State Street Associates ( email )

140 Mt Auburn St
Cambridge, MA 02138
United States

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