The Impact of Automation on Tourism and Hospitality Jobs
Information Technology & Tourism, Forthcoming DOI:10.1007/s40558-020-00175-1
16 Pages Posted: 13 May 2020
Date Written: April 18, 2020
This viewpoint discusses the impacts of automation technologies on tourism and hospitality jobs by delving into the mechanisms through which automation eliminates, transforms, and creates job positions in the industry. It elaborates on the tourism and hospitality jobs of the future, the skills that tourism and hospitality employees would need, and the implication of automation for tourism and hospitality education.
Keywords: automation, tourism jobs, hospitality jobs, employee skills
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