Would Hotel Industry Have to Redo the Rooms / Housekeeping Standards Post COVID? Instilling Greater Confidence to Bring Back the Customers

Abstract

The hotel Industry is currently undergoing an extremely tough phase due to the global pandemic. Ever since COVID -19 was declared a pandemic by the World health organisation on 11th March 2020, the hospitality industry has seen a spurt of Cancellations in bookings. The last three months have been tough and while, smaller properties have shut doors, bigger chain properties are still in business. Right now, it seems the key mantra is no social gathering, maintaining distance and testing. How does the global Hospitality industry deal with such norms?

Let us be honest, if I were a customer coming from a country, that has seen ample number of deaths and knows how it spreads, I would be vary of staying in a hotel. It would take a lot of convincing for the hotel to make sure, I did not feel uncomfortable and know that the room I am staying in is COVID-19 free.

How does a hotel Do that? This paper will try and shed some light as to how the Hospitality industry will have to change the way, they managed their room inventory. What practices from the older days would need to be done away with and how technology can be incorporated in not only making the hotel virus free but also make the customer stay peacefully.

Keywords: hotels, housekeeping, COVID-19, coronavirus, hospitality industry