Artificial Intelligence (AI) and IT Identity: Antecedents Identifying With AI Applications

Alahmad, R. and Robert, L. P. (2020). Artificial Intelligence (AI) and IT identity: Antecedents Identifying with AI Applications, Proceedings of the 26th Americas Conference on Information Systems, Aug 13-15, Salt Lake City, UT.

10 Pages Posted: 10 Jun 2020

See all articles by Rasha Alahmad

Rasha Alahmad

University of Michigan at Ann Arbor - School of Information

Lionel Robert

University of Michigan at Ann Arbor - School of Information

Date Written: May 15, 2020

Abstract

In the age of Artificial Intelligence and automation, machines have taken over many key managerial tasks. Replacing managers with AI systems may have a negative impact on workers’ outcomes. It is unclear if workers receive the same benefits from their relationships with AI systems, raising the question: What degree does the relationship between AI systems and workers impact worker outcomes? We draw on IT identity to understand the influence of identification with AI systems on job performance. From this theoretical perspective, we propose a research model and conduct a survey of 97 MTurk workers to test the model. The findings reveal that work role identity and organizational identity are key determinants of identification with AI systems. Furthermore, the findings show that identification with AI systems does increase job performance.

Keywords: algorithmic management, role identity, job performance, organizational identity, IT identity

JEL Classification: L2, M1, O3

Suggested Citation

Alahmad, Rasha and Robert, Lionel, Artificial Intelligence (AI) and IT Identity: Antecedents Identifying With AI Applications (May 15, 2020). Alahmad, R. and Robert, L. P. (2020). Artificial Intelligence (AI) and IT identity: Antecedents Identifying with AI Applications, Proceedings of the 26th Americas Conference on Information Systems, Aug 13-15, Salt Lake City, UT.. Available at SSRN: https://ssrn.com/abstract=3601724

Rasha Alahmad

University of Michigan at Ann Arbor - School of Information ( email )

304 West Hall
550 East University
Ann Arbor, MI 48109-1092
United States

Lionel Robert (Contact Author)

University of Michigan at Ann Arbor - School of Information ( email )

4388 North Quad
105 South State Street
Ann Arbor, MI 48109-1092
United States

HOME PAGE: http://https://www.si.umich.edu/people/lionel-robert

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