Measuring 'Access to Justice' in the Rush to Digitize

27 Pages Posted: 19 May 2020

See all articles by Amy J. Schmitz

Amy J. Schmitz

Ohio State University (OSU) - Michael E. Moritz College of Law; Cyberjustice Lab

Date Written: May 18, 2020


Access to Justice (“A2J”) is the hot topic of the day, energizing Twitter and judges alike. Meanwhile, professors and policymakers join in song, singing the praises of online dispute resolution (ODR) as means for expanding A2J. This is because ODR uses technology to allow for online claim diagnosis, negotiation, and mediation without the time, money, and stress of traditional court processes. Indeed, courts are now moving traffic ticket, condominium, landlord/tenant, personal injury, debt collection, and even divorce claims online. The hope is that online triage and dispute resolution systems will provide means for obtaining remedies for self-represented litigants (SRLs) and those who cannot otherwise afford traditional litigation. Nonetheless, there is danger that the rush to digitization will ignore due process and transparency in the name of efficiency. Accordingly, research is underway to “test” ODR programs to determine whether they are in fact advancing A2J. This raises the question of what justice is and leads to further questions regarding how we should assess these ODR programs. This Article addresses these inquiries and aims to delineate variables and questions that should be considered as we examine ODR’s successes and failures in advancing justice.

Keywords: ODR, Online Dispute Resolution, ethics, fairness, due process, law and technology, ADR, Alternative Dispute Resolution, empirical, access to justice, A2J, empirical studies

Suggested Citation

Schmitz, Amy J., Measuring 'Access to Justice' in the Rush to Digitize (May 18, 2020). 88 Fordham Law Review 2381 (2020), University of Missouri School of Law Legal Studies Research Paper No. 2020-15, Available at SSRN:

Amy J. Schmitz (Contact Author)

Ohio State University (OSU) - Michael E. Moritz College of Law ( email )

55 West 12th Avenue
Columbus, OH 43210
United States

Cyberjustice Lab ( email )


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