The Impact of Job Training on Temporary Worker Performance: Field Experimental Evidence from Insurance Sales Agents

25 Pages Posted: 28 May 2020

See all articles by Elizabeth Lyons

Elizabeth Lyons

University of California, San Diego (UCSD)

Date Written: Spring 2020

Abstract

Despite the limited incentives they provide for idiosyncratic investment, temporary work arrangements are becoming increasingly common. Using evidence from a field experiment conducted among salespeople in a Kenyan insurance firm, this paper examines the consequences of providing job training for temporary workers. The findings show that providing access to training significantly increases firm revenue, primarily due to performance increases among higher‐ability workers. The findings from the study are consistent with temporary workers willingness to invest in job training when the job‐specific returns from doing so are sufficiently high.

Keywords: contract workers, field experiment, training

Suggested Citation

Lyons, Elizabeth, The Impact of Job Training on Temporary Worker Performance: Field Experimental Evidence from Insurance Sales Agents (Spring 2020). Journal of Economics & Management Strategy, Vol. 29, Issue 1, pp. 122-146, 2020, Available at SSRN: https://ssrn.com/abstract=3607416 or http://dx.doi.org/10.1111/jems.12333

Elizabeth Lyons (Contact Author)

University of California, San Diego (UCSD) ( email )

9500 Gilman Drive
Mail Code 0502
La Jolla, CA 92093-0112
United States

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