The Version Effect of Apps and Operating Systems in Mobile Commerce
32 Pages Posted: 15 Jul 2020 Last revised: 26 Dec 2020
Date Written: December 24, 2020
Using a unique large-scale clickstream data set from a mobile commerce retailer, we examine the effect of the mobile shopping app and mobile operating system versions on consumer search and purchase behaviors in mobile commerce. We find that the consumers with an up-to-date shopping app or mobile operating system (but not both) compared to previous versions conduct more searches in terms of increased product page views and time spent on product pages, which in turn results in higher consumer purchase probability. Surprisingly, the consumers with both an up-to-date shopping app and mobile operating system have reduced search activities and lower purchase probabilities. Our results show that the mobile commerce environment affects the consumer shopping process in a non-linear fashion and indicate that there exists a "sweet spot" with the right level of smoothness in the mobile shopping environment. Our computations show that when compared to the baseline of using previous versions of both, using an up-to-date mobile shopping app alone increases consumer search activities by 336 more product pages or 1,975 more seconds spent, and using an up-to-date mobile operating system alone increases consumer search activities by 976 more product pages or 7,258 more seconds spent. However, using both an up-to-date mobile shopping app and mobile operating system only increases consumer search activities by 270 more product pages or 1,569 more seconds, compared to the baseline. One more product page viewed or one more second spent increases the average consumer purchase probability by 4.38% or 1.35%, respectively.
Keywords: Mobile Commerce, Mobile Shopping App, Mobile Operating System, Consumer Behavior
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