Asymmetric Consequences of Cyber-Vulnerability on Health Services

33 Pages Posted: 29 Jul 2020

See all articles by Yiting Deng

Yiting Deng

University College London

Anja Lambrecht

London Business School

Catherine E. Tucker

Massachusetts Institute of Technology (MIT) - Management Science (MS)

Date Written: July 2, 2020

Abstract

Healthcare IT is crucial to both the healthcare industry and patients. However, at the same time, it leaves health systems vulnerable to cyber attacks. This paper explores the resilience of health services to cyber attacks. Specifically, we look at the effect of the WannaCry cyber attack in May 2017, on the National Health Service England. We document three important empirical facts: First, we find evidence for disruption to all three types of services offered – outpatient treatments, inpatient admissions and accident & emergency – though these disruptions were relatively short-lived. Second, hospitals managed to in general pursue strategies which minimized disruptions to the most ill patients. Third, the disruption affected those with lower incomes and more disadvantaged racial groups more negatively.

Keywords: Cybersecurity, healthcare, information technology, NHS

Suggested Citation

Deng, Yiting and Lambrecht, Anja and Tucker, Catherine E., Asymmetric Consequences of Cyber-Vulnerability on Health Services (July 2, 2020). Available at SSRN: https://ssrn.com/abstract=3642485 or http://dx.doi.org/10.2139/ssrn.3642485

Yiting Deng (Contact Author)

University College London ( email )

Level 38, 1 Canada Square
London, Please Select E14 5AA
United Kingdom
2031086081 (Phone)

Anja Lambrecht

London Business School ( email )

Regent's Park
London, NW1 4SA
United Kingdom

Catherine E. Tucker

Massachusetts Institute of Technology (MIT) - Management Science (MS) ( email )

100 Main St
E62-536
Cambridge, MA 02142
United States

HOME PAGE: http://cetucker.scripts.mit.edu

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