Bank Customers’ Annotations Regarding Banking Services

International Journal of Business Ethics in Developing Economies, 8 (1) 2019, 47-54

8 Pages Posted: 15 Aug 2020

See all articles by Parmod Kumar Singhal

Parmod Kumar Singhal

Seth Jai Parkash Mukand Lal Institute of Engineering and Technology

Date Written: July 15, 2019

Abstract

The banking services play an important role in the development of the country as increase in the banking services led overall growth of the economy. Generally customers have different opinion about the banking services offered by their banks. In this study the T-test, Mean, Standard deviation and ANOVA are used to know about the impact of the demographic factors on the banking services offered to customers by the banks. The study also reveals that mostly customers are agree that bank offered them all financial inclusion schemes and employees motivate them to use the banking services.

Keywords: Banks, Customers, Financial Inclusion, Banking Services, Bank Employees

JEL Classification: G21

Suggested Citation

Singhal, Parmod Kumar, Bank Customers’ Annotations Regarding Banking Services (July 15, 2019). International Journal of Business Ethics in Developing Economies, 8 (1) 2019, 47-54, Available at SSRN: https://ssrn.com/abstract=3652117

Parmod Kumar Singhal (Contact Author)

Seth Jai Parkash Mukand Lal Institute of Engineering and Technology ( email )

Radaur
India

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