Information Design in Operations

26 Pages Posted: 10 Nov 2020

See all articles by Ozan Candogan

Ozan Candogan

University of Chicago - Booth School of Business

Date Written: August 3, 2020


Consider a set of agents (receivers) whose payoffs depend on an underlying state of the world as well as each other’s actions. Suppose that a designer (sender) commits to a signaling mechanism which reveals payoff-relevant signals to agents when the state is realized. The availability of such signals influences the agents’ actions, and by choosing the signaling mechanism appropriately the designer can induce a desired outcome. Information design studies signaling mechanisms that maximize the pay- off of the designer. In this paper, we first present the classical information design framework and discuss different approaches for characterizing the optimal information structures. We then discuss various applications in the recent operations literature. The applications include signaling (i) content/product quality in networked systems, (ii) product availability in revenue management settings, and (iii) seller quality in two- sided markets. Finally, we present recent work that discusses the design of optimal information structures when some of the key assumptions in the classical information design problems (which may not hold in operational settings of interest) are relaxed.

Suggested Citation

Candogan, Ozan, Information Design in Operations (August 3, 2020). Available at SSRN: or

Ozan Candogan (Contact Author)

University of Chicago - Booth School of Business ( email )

5807 S. Woodlawn Avenue
Chicago, IL 60637
United States


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