Working in the Emergency Department During a Virus Outbreak: Lessons from the Ebola Crisis

Forthcoming, Contexts Magazine Special Issue on COVID-19

3 Pages Posted: 16 Aug 2020

See all articles by April Wright

April Wright

University of Queensland

Alan D. Meyer

University of Oregon - Department of Management

Trish Reay

University of Alberta - Department of Strategic Management and Organization

Jonathan Staggs

University of Queensland

Date Written: March 28, 2020

Abstract

As the COVID-19 pandemic stretches public health systems around the world, the role of hospital emergency departments has never been more important. Whether people are acutely ill with symptoms from coronavirus or from other illnesses and injuries – such as heart attacks, strokes, or trauma accidents – citizens expect that the emergency department will be open and offer care. In this way, emergency departments function both as a place of medicine and as an institution that society has entrusted to accomplish normative values of ensuring citizens have access to essential services. Emergency doctors and nurses can be conceptualized as institutional custodians because they are the caretakers whose job it is to preserve this institution of healthcare. They help protect the human welfare, order, and stability of society through their everyday work in local emergency departments. As the coronavirus pandemic accelerates, the work of these institutional custodians becomes increasingly difficult as demand threatens to outstrip health system resources, and as more patients pose infection risks to frontline responders. How can institutional custodians in emergency departments stay the course during the coronavirus pandemic?

Keywords: emergency departments, coronavirus, ebola, institutional work, institutional maintenance

Suggested Citation

Wright, April and Meyer, Alan and Reay, Trish and Staggs, Jonathan, Working in the Emergency Department During a Virus Outbreak: Lessons from the Ebola Crisis (March 28, 2020). Forthcoming, Contexts Magazine Special Issue on COVID-19, Available at SSRN: https://ssrn.com/abstract=3672808 or http://dx.doi.org/10.2139/ssrn.3672808

April Wright

University of Queensland ( email )

St Lucia
Brisbane, Queensland 4072
Australia

Alan Meyer (Contact Author)

University of Oregon - Department of Management ( email )

Eugene, OR 97403-1208
United States

Trish Reay

University of Alberta - Department of Strategic Management and Organization ( email )

Edmonton, Alberta T6G 2R6
Canada
780-492-4246 (Phone)
780-492-3325 (Fax)

Jonathan Staggs

University of Queensland ( email )

St Lucia
Brisbane, Queensland 4072
Australia

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