Explaining Post-Implementation Employee System Use and Job Performance: Impacts of the Content and Source of Social Network Ties

MIS Quarterly, Vol. 41, No. 3, pp. 917-936, 2017

28 Pages Posted: 15 Oct 2020

See all articles by Tracy Sykes

Tracy Sykes

University of Arkansas

Viswanath Venkatesh

University of Arkansas - Department of Information Systems

Date Written: September 26, 2017

Abstract

This paper draws from communication research and negative asymmetry theory to examine how employee social network ties at work affect deep structure use and job performance in the context of an enterprise system (ES) implementation. Specifically, we examine how the content (i.e., advice and impeding) and source (i.e., friends and acquaintances) of social network ties interact with one another to influence both deep structure use of the new ES and employee job performance. A longitudinal field study was conducted, with data collected from 145 employees and their supervisors in a business unit of a large multinational telecommunications firm. Results show that both source and content of social network ties influenced deep structure use of the new ES as well as employee job performance. This work contributes to the ES implementation literature by examining the influence of both positive and negative social ties. This work also identifies an important boundary condition of negative asymmetry theory by showing that not all negative stimuli influences behavior equally.

Keywords: Enterprise Systems, ERP, Job Outcomes, Advice Networks, Friendship Networks

Suggested Citation

Sykes, Tracy Ann and Venkatesh, Viswanath, Explaining Post-Implementation Employee System Use and Job Performance: Impacts of the Content and Source of Social Network Ties (September 26, 2017). MIS Quarterly, Vol. 41, No. 3, pp. 917-936, 2017, Available at SSRN: https://ssrn.com/abstract=3681127

Tracy Ann Sykes

University of Arkansas ( email )

United States

Viswanath Venkatesh (Contact Author)

University of Arkansas - Department of Information Systems ( email )

United States

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