Governance and ICT4D Initiative Success: A Longitudinal Field Study of Ten Villages in Rural India

MIS Quarterly, Vol. 43, No. 4, pp. 1081-1104, 2019

24 Pages Posted: 16 Oct 2020

See all articles by Viswanath Venkatesh

Viswanath Venkatesh

University of Arkansas - Department of Information Systems

Tracy Sykes

University of Arkansas

Arun Rai

Georgia State University - J. Mack Robinson College of Business

Pankaj Setia

University of Arkansas - Department of Information Systems

Date Written: December 27, 2019

Abstract

Initiatives to leverage information and communication technologies for development (ICT4D) have attracted huge investments, especially in less developed countries. However, the success rate of such initiatives has been low. Prior research on this topic has argued for various individual and network characteristics as predictors of information and communication technology (ICT) use and consequent benefits. We argue that, in order to garner potential benefits of the local information and knowledge resources embedded in citizens’ advice networks, hybrid governance from a combination of the local government and the technology sponsor is required. We further theorize that leadership by the local government or the technology sponsor for different stages of the ICT4D initiative affects the effectiveness of the pathways through which benefits of citizens’ advice networks accrue. We found support, in a longitudinal field study in ten villages in India (2,980 heads of households), for our theory that hybrid governance outperforms homogeneous governance models. Leadership by the local government for the pre-launch stage and by the technology sponsor for the post-launch stage was the most effective in promoting the behavioral pathway for economic benefits—that is, leveraging advice networks for ICT use and consequent gains in income. In contrast, leadership by the technology sponsor for the pre-launch stage and by the local government for the post-launch stage was the most effective in promoting the informational pathway—that is, leveraging information and knowledge from advice networks to directly generate gains in income. Adjacent villages that did not have a similar ICT4D intervention did not experience a comparable growth in farmer income.

Keywords: developing countries, IT implementation, governance, India, farmer income, MDG, SDG

Suggested Citation

Venkatesh, Viswanath and Sykes, Tracy Ann and Rai, Arun and Setia, Pankaj, Governance and ICT4D Initiative Success: A Longitudinal Field Study of Ten Villages in Rural India (December 27, 2019). MIS Quarterly, Vol. 43, No. 4, pp. 1081-1104, 2019, Available at SSRN: https://ssrn.com/abstract=3681690

Viswanath Venkatesh (Contact Author)

University of Arkansas - Department of Information Systems ( email )

United States

Tracy Ann Sykes

University of Arkansas ( email )

United States

Arun Rai

Georgia State University - J. Mack Robinson College of Business ( email )

P.O. Box 4050
Atlanta, GA 30303-3083
United States

Pankaj Setia

University of Arkansas - Department of Information Systems ( email )

United States

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