We and It: An Interdisciplinary Review of the Experimental Evidence on How Humans Interact with Machines

In: Journal of Behavioral and Experimental Economics, Vol. 99, 101897

Max Planck Institute for Innovation & Competition Research Paper No. 20-15

ETH Zurich Center for Law and Economics Working Paper Series No. 12/2020

102 Pages Posted: 24 Sep 2020 Last revised: 31 May 2022

See all articles by Marina Chugunova

Marina Chugunova

Max Planck Institute for Innovation and Competition

Daniela Sele

Center for Law & Economics, ETH Zurich

Date Written: January 25, 2022

Abstract

Today, humans interact with automation frequently and in a variety of settings ranging from private to professional. Their behavior in these interactions has attracted considerable research interest across several fields, with sometimes little exchange among them and seemingly inconsistent findings. In this article, we review 136 experimental studies on how people interact with automated agents, that can assume different roles. We synthesize the evidence, suggest ways to reconcile inconsistencies between studies and disciplines, and discuss organizational and societal implications. The reviewed studies show that people react to automated agents differently than they do to humans: In general, they behave more rationally, and are less prone to emotional and social responses. Task context, performance expectations and the distribution of decision authority between humans and automated agents are all factors that systematically impact the willingness to accept automated agents in decision-making - that is, humans seem willing to (over-)rely on algorithmic support, yet averse to fully ceding their decision authority. The impact of these behavioral regularities for the deliberation of the benefits and risks of automation in organizations and society is discussed.

Keywords: automation, human-computer interaction, human-machine interaction, algorithmic decision making, experimental evidence, literature review

JEL Classification: O33, C90, D90

Suggested Citation

Chugunova, Marina and Sele, Daniela, We and It: An Interdisciplinary Review of the Experimental Evidence on How Humans Interact with Machines (January 25, 2022). In: Journal of Behavioral and Experimental Economics, Vol. 99, 101897, Max Planck Institute for Innovation & Competition Research Paper No. 20-15, ETH Zurich Center for Law and Economics Working Paper Series No. 12/2020, Available at SSRN: https://ssrn.com/abstract=3692293 or http://dx.doi.org/10.2139/ssrn.3692293

Marina Chugunova

Max Planck Institute for Innovation and Competition ( email )

Munich, 80539
Germany

Daniela Sele (Contact Author)

Center for Law & Economics, ETH Zurich ( email )

Zürichbergstrasse 18
8092 Zurich, CH-1015
Switzerland

HOME PAGE: http://https://lawecon.ethz.ch/group/senior-scientists/sele.html

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