Knowledge Sharing Across Time Zones: Experiences of Diverse Virtual Team Managers

Abstract

Purpose: This paper aims to explore knowledge sharing in virtual teams between individuals with varied cultural perspectives working in different time zones.

Design/methodology/approach: Narrative inquiry design was used to collect in-depth, experiential data from 8 participants working as virtual team managers in the United States. A thematic and critical events approach was used to analyze participant experiences.

Findings: The findings of this research demonstrate the exceptionally complex and dynamic environment in virtual workspaces. Results suggest that challenges and barriers relating to knowledge sharing can be diminished by fostering positive relationship development, utilizing various types of technology platforms, and open communication among virtual team members.

Research limitations/implications: The results highlight the necessity of relationship development to facilitate meaningful knowledge sharing in virtual workspaces. This study also suggests that appropriate use of technology platforms is essential in the knowledge exchange process.

Practical implications: Findings in this study provide managerial implications that support creating and maintaining organizational climates that embrace and value diversity, member knowledge, expertise, and alternate perspectives.

Originality/value: This paper reports the findings of an empirical narrative inquiry study conducted through the lens of reciprocal and social exchange and contributes to a deeper understanding of organizational relationships in diverse virtual teams.

Keywords: Virtual teams, Knowledge sharing, Narrative inquiry, Virtual workspaces, Time zones, Managers, Reciprocal exchange, Social exchange