Broker Positions in Task-Specific Knowledge Networks

57 Pages Posted: 26 Aug 2006

See all articles by David J. Dekker

David J. Dekker

Erasmus Research Institute of Management (ERIM)

Frans N. Stokman

University of Groningen - Department of Social and Organizational Psychology

Philip Hans Franses

Erasmus University Rotterdam (EUR) - Department of Econometrics

Date Written: 27 2000 9,

Abstract

In this paper we empirically investigate various benefits and costs associated with broker characteristics of individuals who operate in the account management system of financial service providers. We narrow our focus to broker positions in two specific task-specific knowledge networks that facilitate account management. We study the effect of broker positions on the contribution of individuals to organizational performance. We measure such a contribution by measuring the perceptions of others concerning a particular individual. We also explore how certain personal costs are associated with these task-specific broker positions. More specifically, we explore how these positions affect role ambiguity and role conflict, as self-perceived by that particular individual. To test the hypothesized effects we collect data for a network consisting of 55 individuals. We conclude with stating that service specification broker positions benefit organizations, but service delivery broker positions are detrimental to an organization and that they also invoke personal costs.

Keywords: social networks, task-specific broker positions, role stress, account management

JEL Classification: M, M31, C44

Suggested Citation

Dekker, David J. and Stokman, Frans N. and Franses, Philip Hans, Broker Positions in Task-Specific Knowledge Networks (27 2000 9,). ERIM Report Series Reference No. ERS-2000-37-MKT. Available at SSRN: https://ssrn.com/abstract=370839

David J. Dekker (Contact Author)

Erasmus Research Institute of Management (ERIM) ( email )

P.O. Box 1738
3000 DR Rotterdam
Netherlands
+31 10 4088938 (Phone)
+31 (0) 10-4089031 (Fax)

Frans N. Stokman

University of Groningen - Department of Social and Organizational Psychology ( email )

Grote Kruisstraat 2/1
9700 AH Groningen
Netherlands
+31.50.3636259 (Phone)
+31.50.3636226 (Fax)

HOME PAGE: http://www.oprit.rug.nl/stokman/

Philip Hans Franses

Erasmus University Rotterdam (EUR) - Department of Econometrics ( email )

P.O. Box 1738
3000 DR Rotterdam
Netherlands
+31 10 408 1278 (Phone)
+31 10 408 9162 (Fax)

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