Broker Positions in Task-Specific Knowledge Networks

Abstract

In this paper we empirically investigate various benefits and costs associated with broker characteristics of individuals who operate in the account management system of financial service providers. We narrow our focus to broker positions in two specific task-specific knowledge networks that facilitate account management. We study the effect of broker positions on the contribution of individuals to organizational performance. We measure such a contribution by measuring the perceptions of others concerning a particular individual. We also explore how certain personal costs are associated with these task-specific broker positions. More specifically, we explore how these positions affect role ambiguity and role conflict, as self-perceived by that particular individual. To test the hypothesized effects we collect data for a network consisting of 55 individuals. We conclude with stating that service specification broker positions benefit organizations, but service delivery broker positions are detrimental to an organization and that they also invoke personal costs.

Keywords: social networks, task-specific broker positions, role stress, account management

JEL Classification: M, M31, C44