Rostering at a Dutch Security Firm

18 Pages Posted: 20 Feb 2003

See all articles by Richard Freling

Richard Freling

Erasmus Universiteit Rotterdam, ECOPT & ERIM (Deceased)

Nanda Piersma

University of Amsterdam - Academy for Economic Studies

Albert P. M. Wagelmans

Erasmus University Rotterdam (EUR) - Erasmus Center for Optimization in Public Transport (ECOPT); Erasmus University Rotterdam (EUR) - Department of Econometrics

Date Written: December 2001 7,

Abstract

The roster planning process at the Dutch security firm NVD was traditionally carried out by hand. A few years NVD was traditionally carried out by hand. A few years ago, because of changing labor laws in the Netherlands, this became practically impossible. We developed a decision support system which has four main modules. The first one checks given rosters for feasibility with respect to the complicated rules of the current Collective Labor Agreement. A second module generates feasible rosters. The third one evaluates each roster with respect to its cost and ergonomic criteria. Finally, the fourth module uses mathematical programming based methods to select high quality rosters. The DSS has received rave reviews from upper management, security employees as well as the planners, who have gained enormous insight into the planning process. The DSS is currently being implemented and will be operational within the near future.

Keywords: information systems, decision support systems, applications, labor, programming, integer, search and surveillance

JEL Classification: M, M11, R4, C44

Suggested Citation

Freling, Richard and Piersma, Nanda and Wagelmans, Albert P. M., Rostering at a Dutch Security Firm (December 2001 7,). ERIM Report Series Reference No. ERS-2001-37-LIS. Available at SSRN: https://ssrn.com/abstract=370899

Richard Freling

Erasmus Universiteit Rotterdam, ECOPT & ERIM (Deceased)

Nanda Piersma (Contact Author)

University of Amsterdam - Academy for Economic Studies ( email )

PO BOX 295
1000 AG Amsterdam
Netherlands
+31 20 5236434 (Phone)
+31 20 5236459 (Fax)

Albert P. M. Wagelmans

Erasmus University Rotterdam (EUR) - Erasmus Center for Optimization in Public Transport (ECOPT) ( email )

3000 DR Rotterdam
Netherlands
+31 10 408 2576 (Phone)
+31 10 408 9162 (Fax)

Erasmus University Rotterdam (EUR) - Department of Econometrics

P.O. Box 1738
3000 DR Rotterdam
Netherlands

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