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How to Organise Return Handling

22 Pages Posted: 21 Feb 2003  

M. B. M. de Koster

Erasmus University Rotterdam (EUR) - Department of Technology and Operations Management

Majsa van de Vendel

Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM)

M. P. de Brito

Erasmus Research Institute of Management (ERIM)

Date Written: 28 2001 9,

Abstract

Already for a long time retailers take back products. In this paper we explore the factors contributing to the decision of combining vs. separating inbound and outbound flows during the return handling process. We do so through a comparative analysis of the operations in nine retailer warehouses, which can be divided in three groups: food retailers, department stores and mail order companies. We identify both aggravating factors and facilitating actions for return handling. Furthermore, we bring about recommendations for practice. At the end we put forward propositions that are useful in feeding studies on return handling efficiency. In particular, we conjecture over the impact that return volume and product diversity have on the decision for combining vs. separating the reverse and forward flows.

Keywords: Retailing, product returns, return handling, inbound and outbound flows, case studies

JEL Classification: M, M11, R4, R49

Suggested Citation

de Koster, M. B. M. and van de Vendel, Majsa and de Brito, M. P., How to Organise Return Handling (28 2001 9,). ERIM Report Series Reference No. ERS-2001-49-LIS. Available at SSRN: https://ssrn.com/abstract=370910

M.B.M. René De Koster

Erasmus University Rotterdam (EUR) - Department of Technology and Operations Management ( email )

RSM Erasmus University
PO Box 1738
3000 DR Rotterdam
Netherlands
+31 10 408 1719 (Phone)
+31 10 408 9014 (Fax)

HOME PAGE: http://www.rsm.nl/rdekoster

Majsa Van de Vendel

Erasmus University Rotterdam (EUR) - Rotterdam School of Management (RSM)

P.O. Box 1738
Room T08-21
3000 DR Rotterdam, 3000 DR
Netherlands

Marisa P. De Brito (Contact Author)

Erasmus Research Institute of Management (ERIM) ( email )

P.O. Box 1738
3000 DR Rotterdam
Netherlands

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