Quality Management in Education

Abstract

Quality is a dynamic idea. Quality education needs quality management. It shows conformance to specification and fitness for purpose or use zero defects. Quality indicators, strategies of quality, Road map of quality management are elaborated through this topic. The excellence in academic and non-academic components are tangible and overt, whereas outcome in discipline, punctuality, cleanliness, and satisfaction are intangibles and covert. It is important to say that concept of quality goes beyond conventional idea of performance in academic ideas. Indicators can be quality of input like students, teachers, instructional resources, leadership qualities of the principal etc.; can be process aspects of quality. The study highlights a wider dimension for quality management of academic institutes. These are experimented in various institutions having amazing result. The teachers, academia, managers, educational institutions may implement it in their respective field to reap the better harvest. The more sincere we become in implementation the strategies of quality management the more success we become to achieve our goal. All the stakeholders in educational enterprises must be aware about it and adopt sincerely.

Keywords: Quality Management, Excellence, Quality Indicators, SWOT, Benchmarking