The Effect of Manager Gender and Performance Feedback: Experimental Evidence from India

44 Pages Posted: 16 Nov 2020

See all articles by Martin Abel

Martin Abel

Harvard University

Daniel Buchman

University of Toronto - University Health Network; University of Toronto - Dalla Lana School of Public Health

Abstract

We hire 1,800 Indian gig economy workers for a real-effort transcription task and randomize the gender of the (fictitious) manager as well as the delivery of performance feedback. We find that negative feedback (i.e. criticism) leads to moderate deterioration in worker attitudes, but it increases effort provision in both mandatory and voluntary tasks. By contrast, praise affects neither attitudes nor effort provision. Importantly, feedback effects do not vary between workers assigned to female and male managers. Consistent with this finding, there is no evidence for attention discrimination towards female managers, implicit gender bias, or gendered expectations among workers. By contrast, Abel (2019) employs the same research design in the U.S. and finds substantial gender discrimination and no effect of feedback on effort. This highlights that the effects of feedback and manager gender vary across different contexts.

Keywords: India, gender discrimination, gig economy, feedback

JEL Classification: J50, J70

Suggested Citation

Abel, Martin and Buchman, Daniel, The Effect of Manager Gender and Performance Feedback: Experimental Evidence from India. IZA Discussion Paper No. 13871, Available at SSRN: https://ssrn.com/abstract=3730469 or http://dx.doi.org/10.2139/ssrn.3730469

Martin Abel (Contact Author)

Harvard University ( email )

1875 Cambridge Street
Cambridge, MA 02138
United States

Daniel Buchman

University of Toronto - University Health Network ( email )

101 College Street
Toronto, ON M5G 1L7 ON M5G 1L7
Canada

University of Toronto - Dalla Lana School of Public Health ( email )

Toronto, Ontario
Canada

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