Civil Revolution: User Experiences with British Columbia’s Online Court

Windsor Yearbook of Access to Justice, Forthcoming

46 Pages Posted: 28 Jan 2021

See all articles by Katie Sykes

Katie Sykes

Thompson Rivers University - Faculty of Law; Dalhousie University - Schulich School of Law

Rebecca Dickson

Thompson Rivers University, Faculty of Law, Students

Sarah Ewart

Thompson Rivers University - Faculty of Law, Students

Candice Foulkes

Thompson Rivers University, Faculty of Law, Students

Marina Landry

affiliation not provided to SSRN

Date Written: November 18, 2020

Abstract

British Columbia’s new Civil Resolution Tribunal (CRT) is a primarily online dispute resolution system that has attracted international attention for its innovative approach. But so far there has been little independent research on the effectiveness of the CRT and similar online dispute resolution initiatives in providing access to justice. In a qualitative and exploratory study, we surveyed 49 British Columbians who had used the CRT about their experience with the process. Overall, the results suggest that the CRT has improved access to justice, but the survey answers also identified problems and concerns, for which we suggest potential solutions.

Keywords: online dispute resolution, access to justice, courts and tribunals, user-centered design, legal expert systems, remote courts, empirical research

Suggested Citation

Sykes, Katie and Dickson, Rebecca and Ewart, Sarah and Foulkes, Candice and Landry, Marina, Civil Revolution: User Experiences with British Columbia’s Online Court (November 18, 2020). Windsor Yearbook of Access to Justice, Forthcoming , Available at SSRN: https://ssrn.com/abstract=3733015

Katie Sykes (Contact Author)

Thompson Rivers University - Faculty of Law ( email )

900 McGill Road
Kamloops, British Columbia
Canada

Dalhousie University - Schulich School of Law ( email )

6061 University Avenue
6061 University Ave
Halifax, Nova Scotia B3H 4H9
Canada

Rebecca Dickson

Thompson Rivers University, Faculty of Law, Students ( email )

900 McGill Road
Kamloops, British Columbia
Canada

Sarah Ewart

Thompson Rivers University - Faculty of Law, Students ( email )

900 McGill Road
Kamloops, British Columbia
Canada

Candice Foulkes

Thompson Rivers University, Faculty of Law, Students ( email )

900 McGill Road
Kamloops, British Columbia
Canada

Marina Landry

affiliation not provided to SSRN

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