Public Perception of Courts in India: Unmeasured Gap between the Justice System and Its Beneficiaries

IIMA Working Paper 2020

29 Pages Posted: 3 Feb 2021 Last revised: 9 Apr 2021

See all articles by M. P. Ram Mohan

M. P. Ram Mohan

Indian Institute of Management Ahmedabad

Muhammed Faisal

Cochin University of Science and Technology

Jacob Alex

High Court of Kerala

Shiju Mazhuvanchery

Sai University

Date Written: November 24, 2020

Abstract

Understanding how people view the courts and the legal profession helps in identifying some areas of friction, and thereby provides critical insights into the measures needed to improve the working and management of the justice delivery process. This study examines the influence of gender, age, education and court experience on citizens’ perception of the Ernakulam District and Sessions Court, Kerala – a state with the highest social indicators in India. Using a total sample of two hundred and fifty (n=250) respondents, the study assessed perception of the court using three attitudinal scales, perception of the court’s concern and respect, fair procedure and outcome, and overall perception of the court. A multivariate regression analysis was used to gauge the significance of the influence of each demographic factor and court experience on the respondents’ perception of the court. We find respondents with personal experience in courts perceive it negatively; gender has no significant influence on attitudes toward the court; and regardless of their demographic characteristics and court experience, people perceive the court as being too costly and too slow for settling legal disputes.

Keywords: Court, access to justice, public perception, management of justice delivery, Kerala

JEL Classification: D23, D73, K10, K40, K41, K42

Suggested Citation

M. P., Ram Mohan and Faisal, Muhammed and Alex, Jacob and Mazhuvanchery, Shiju, Public Perception of Courts in India: Unmeasured Gap between the Justice System and Its Beneficiaries (November 24, 2020). IIMA Working Paper 2020, Available at SSRN: https://ssrn.com/abstract=3736988 or http://dx.doi.org/10.2139/ssrn.3736988

Ram Mohan M. P. (Contact Author)

Indian Institute of Management Ahmedabad ( email )

Vastrapur
Ahmedabad, Gujarat 380015
India

Muhammed Faisal

Cochin University of Science and Technology ( email )

University Road
South Kalamassery
Kochi, Kerala 682022
India
9746005667 (Phone)

Jacob Alex

High Court of Kerala ( email )

Shiju Mazhuvanchery

Sai University ( email )

Chennai
India

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