Emotional Intelligence and Managerial Communication

American Journal of Management, 19(2), 54-63, 2019.

10 Pages Posted: 3 Feb 2021

See all articles by Tiffany Nguyen

Tiffany Nguyen

Prairie View A&M University

Shayla White

affiliation not provided to SSRN

Kenneth Hall

affiliation not provided to SSRN

Reginald Bell

Prairie View A&M University - College of Business

Date Written: October 1, 2019

Abstract

Educational credentials and work experience are not enough to become an effective manager. In this article, we explore emotional intelligence (EI) and its effects on managerial communication. Our findings show continuous effort to improve your emotional courage leads to enhanced communication skills, better team environments and increased productivity. The literature on EI from books, published scholarly articles, and blogs are used to frame our argument. We find that corporations need managers to understand EI and personality strategies to enhance their managerial communication effectiveness. Managers will be able to improve their EI skills if they adhere to our 3 key takeaways: 1) master the four EI factors, 2) maintain personal identity by strengthening relationships, and 3) enhance your communication skills with practice.

Keywords: communication, management, emotional intelligence, feedback, relationships, leadership, identity

Suggested Citation

Nguyen, Tiffany and White, Shayla and Hall, Kenneth and Bell, Reginald, Emotional Intelligence and Managerial Communication (October 1, 2019). American Journal of Management, 19(2), 54-63, 2019., Available at SSRN: https://ssrn.com/abstract=3737206

Tiffany Nguyen

Prairie View A&M University ( email )

PO Box 188
Prairie View, TX 77446-0188
United States

Shayla White

affiliation not provided to SSRN

Kenneth Hall

affiliation not provided to SSRN

Reginald Bell (Contact Author)

Prairie View A&M University - College of Business ( email )

Prairie View, TX
United States
9362619247 (Phone)
77433-6048 (Fax)

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