Level of Student Satisfaction with the Process of Learning Online during the COVID-19 Pandemic

6 Pages Posted: 7 Dec 2020

See all articles by Dr. Nirwana

Dr. Nirwana

Hasanuddin University

Dr. Haliah

Hasanuddin University

Andi Firmansyah

Hasanuddin University

Date Written: December 5, 2020

Abstract

This study aims to determine the level satisfaction the students of SMAN 1 Benteng online classes during the COVID-19 Pandemic. Knowing the level of student satisfaction learning online is expected, educators can change the online teaching and learning process system for the better. The method used in collecting the data for this research using questionnaire (distributing questions to be answered). This questionnaire will be distributed online using google form app. The instrument for measuring the level of student satisfaction consist of a total of 20 question, consist of 5 questions regarding the facilities and infrastructure to support the implementation of online class, 5 questions about teacher innovation in designing learning material, 5 questions about attitudes and responses (discussion activities in the online class process), 5 question about teacher treatment to students (service). The score range of the answer in this questionnaire consists of the on a scale of 1 – 5 The scale value of 1 is the lowest score in the satisfaction score range, means that the respondent is very dissatisfied with the statement in the questionnaire. Meanwhile, the highest score is 5, meaning that the respondents are very satisfied with the services provided. In terms of providing facilities and infrastructure for implementing online class, 20% were very dissatisfied, 70% were not satisfied, 10% were quite satisfied. As many as 65% were quite satisfied, 20% were satisfied, 15% were very satisfied with the teacher's innovation in designing learning materials. Respondents answer regarding their attitudes and responses (discussion activities in the online classes process) quite satisfactory, as indicated by the results of 10% very satisfied, 15% satisfied, 50% quite satisfied, 20% dissatisfied and 5% very dissatisfied. In terms of treatment for students (service), as many as 20% were not satisfied, 45% were quite satisfied, 20% were satisfied, 15% were very satisfied.

Keywords: Student Satisfaction Level, Online class Process

JEL Classification: C26

Suggested Citation

Nirwana, Dr. and Haliah, Dr. and Firmansyah, Andi, Level of Student Satisfaction with the Process of Learning Online during the COVID-19 Pandemic (December 5, 2020). Available at SSRN: https://ssrn.com/abstract=3743169 or http://dx.doi.org/10.2139/ssrn.3743169

Dr. Nirwana

Hasanuddin University ( email )

Jalan Perintis Kemerdekaan km 10
Sulawesi, Makassar 90245
Indonesia

Dr. Haliah

Hasanuddin University ( email )

Jalan Perintis Kemerdekaan km 10
Sulawesi, Makassar 90245
Indonesia

Andi Firmansyah (Contact Author)

Hasanuddin University ( email )

Jalan Perintis Kemerdekaan km 10
Sulawesi, Makassar 90245
Indonesia

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