ICTs Use for Mitigating Social Exclusion in the Lives of Homeless Women

30 Pages Posted: 15 Dec 2020

See all articles by Hoan Nguyen

Hoan Nguyen

University of Southern California

Date Written: January 5, 2020


This study examines roles of information technologies for social inclusion among homeless women in Los Angeles. Ethnographic fieldwork and interviews with the women reveal that they employed technologically mediated practices to mitigate their social marginalization at the intersections of homelessness, gender, and class. Digital tools such as mobile phones and social media provided them possible means to enhance psychological wellbeing and seek healthcare assistance and housing/employment opportunities. They also harnessed technological resources to construct a positive self-image, reframing their stigmatized identities, and further challenge the status quo by joining social change efforts. The study's theoretical and empirical contributions are discussed.

Suggested Citation

Nguyen, Hoan, ICTs Use for Mitigating Social Exclusion in the Lives of Homeless Women (January 5, 2020). TPRC48: The 48th Research Conference on Communication, Information and Internet Policy, Available at SSRN: https://ssrn.com/abstract=3747797 or http://dx.doi.org/10.2139/ssrn.3747797

Hoan Nguyen (Contact Author)

University of Southern California ( email )

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