ODR and Mediation
in Rainey, D., Katsh, E. and Abdel Wahab, A. (Forthcoming). Online Dispute Resolution: Theory and Practice (2nd ed.). Eleven Intl. Publishing
47 Pages Posted: 13 Jan 2021
Date Written: January 8, 2021
Online mediation had been spreading rapidly as a mode of practice, even before the entire profession shifted online during the COVID-19 era. In this chapter, Ebner and Rainey survey the development of online mediation within the wider context of the growth of Online Dispute Resolution (ODR). The chapter presents a snapshot of the field’s status quo with respect to stakeholders, modes of communication and the technology utilized, and addresses substantive and process issues in online mediation: mediation process models, stages and issues; practitioner skills; professional issues; ethics, and practitioner standards.
Keywords: Online, dispute, resolution, ODR, ADR, communication, courts, law, mediation, negotiation, conflict, technology, communication, mediator, negotiator, party, dispute, alternative, resolution, management, parties, internet, justice
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