ODR and Mediation

in Rainey, D., Katsh, E. and Abdel Wahab, A. (Forthcoming). Online Dispute Resolution: Theory and Practice (2nd ed.). Eleven Intl. Publishing

47 Pages Posted: 13 Jan 2021

See all articles by Noam Ebner

Noam Ebner

Creighton University Graduate School - Department of Interdisciplinary Studies

Daniel Rainey

University of Massachusetts Amherst - National Center for Technology and Dispute Resolution (NCTDR)

Date Written: January 8, 2021

Abstract

Online mediation had been spreading rapidly as a mode of practice, even before the entire profession shifted online during the COVID-19 era. In this chapter, Ebner and Rainey survey the development of online mediation within the wider context of the growth of Online Dispute Resolution (ODR). The chapter presents a snapshot of the field’s status quo with respect to stakeholders, modes of communication and the technology utilized, and addresses substantive and process issues in online mediation: mediation process models, stages and issues; practitioner skills; professional issues; ethics, and practitioner standards.

Keywords: Online, dispute, resolution, ODR, ADR, communication, courts, law, mediation, negotiation, conflict, technology, communication, mediator, negotiator, party, dispute, alternative, resolution, management, parties, internet, justice

Suggested Citation

Ebner, Noam and Rainey, Daniel, ODR and Mediation (January 8, 2021). in Rainey, D., Katsh, E. and Abdel Wahab, A. (Forthcoming). Online Dispute Resolution: Theory and Practice (2nd ed.). Eleven Intl. Publishing, Available at SSRN: https://ssrn.com/abstract=3762593

Noam Ebner (Contact Author)

Creighton University Graduate School - Department of Interdisciplinary Studies ( email )

2500 California Plaza
Omaha, NE 68178
United States

Daniel Rainey

University of Massachusetts Amherst - National Center for Technology and Dispute Resolution (NCTDR) ( email )

University of Massachusetts, Amherst
Amherst, MA 01003
United States

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